Managing your subscription

Here at Float, we often get our regular customers asking us how to pause, delay or edit their orders. Here’s your cheat sheet. 

Pause your subscription

Say you’re going on holiday for a few weeks and aren’t going to be at home or you just have enough milk to be going on with.

1. Login to My Account, then go to Subscriptions and click View.
2. Click the Cancel button. We know this feels counter intuitive. 
3. Once you’ve done this you will a banner saying ‘Your subscription has been cancelled.’ and there will be no ‘Next payment date’ displayed.
4. You will see End date after which your subscription will be fully cancelled. If you do not reactivate by this date, you can easily create another subscription in the shop as normal.  

Reactivate your subscription

When you are ready to restart your subscription

1. Ensure you are logged in to My Account, then go to Subscriptions and click View.
2. Click the Reactivate button.
3. Once you’ve done this you will a banner saying ‘Your subscription has been reactivated.’ and you will also see a ‘Next payment date’ displayed.

What if I want products at different regular intervals?

It is possible to have Skimmed JUST MILK every month and a pack of Yorkshire Tea every 2 months.

1. If you want to add to an existing subscription, it’s quickest to just cancel it and start again in the shop.
2. In the shop just add the products you want with the frequency you need each product. We take care of the rest.